Coda’s Shishir Mehrotra on rethinking docs from scratch
Intercom, Inc.
FEBRUARY 7, 2019
So what if they started from scratch and created a new set of building blocks that ignore the past? Three major changes in the past decade have changed the tech landscape: the evolution and maturity of the web browser, the use of SaaS tools in the workplace, and the opening up of APIs to the broader public. It was losing tons of money.
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