Remove CRM Remove Finance Remove Invoicing Remove Net Promoter Score
article thumbnail

Customer experience, whose business is it?

Lumoa

However, the back-office functions, like HR or Finance are involved into CX very seldom. They also support integrations e.g. enabling feedback to flow back to CRM system or help Customer Support department in fixing the issues in real-time. Finance You might ask "How could a finance department influence customer experience?"

article thumbnail

Customer experience, whose business is it?

Lumoa

However, the back-office functions, like HR or Finance are very seldom involved in CX. They also support integrations e.g. enabling feedback to flow back to CRM system or help Customer Support department in fixing the issues in real-time. Finance You might ask "How could a finance department influence customer experience?"