Wootric’s Deepa Subramanian on measuring the voice of the customer
Intercom, Inc.
MAY 22, 2019
To understand the voice of the customer , companies need to measure three critical points in the user experience: onboarding effort, support satisfaction and an overall net promotion score that measures relationship health. All of our machine models are different for SaaS, for eCommerce, for insurance-based healthcare, etc.
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