Zendesk

MAY 17, 2022

If companies want to increase profitability and brand loyalty, they need to use customer feedback (like CSAT scores) to their advantage. CSAT vs. Customer Effort Score (CES) vs. Net Promoter Score® (NPS). Hospitals: 69. Manufacturing. Food manufacturing: 80. Online travel agencies: 74.

Customer Satisfaction 98

Customer Satisfaction NPS Net Promoter Score Retail 98

SugarCRM

SEPTEMBER 5, 2019

Based on the completion of CRM events, your tailor-made surveys can be sent to those customers. Subtract the percentage of detractors from the promoters. For instance, an NPS survey shows 50% of your customers are promoters, and 20% are detractors. Your NPS score is 30 (50%-20% = 30). What is a good Net Promoter Score?

NPS 30

NPS Net Promoter Score Transportation Hospitality 30

SurveySensum

JULY 14, 2020

He specializes in CX Strategy, Customer Journey Mapping, CX Program Management, CX Consulting for Insurance, Manufacturing, Retail, Telecom industries. He has over 25 years of experience with expertise in Business Transformation, Customer Experience, and Retail/Hospitality. LinkedIn : [link] /. Website : [link]. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132