SurveySensum

SEPTEMBER 21, 2023

This shows the high cost of customer acquisition and how, at times, businesses fail to recoup their initial investment. In contrast, Company B chose to focus on retaining its existing customer base by introducing loyalty programs. Well, acquiring new customers can costs you five times more than keeping the ones you have.

Customer Retention 52

Customer Retention Non-Profits Social Media Gaming 52

Intercom

FEBRUARY 3, 2022

And further along the line, customer support started being treated as a cost center – a necessary, but non-profitable part of a business. Today, more and more businesses are realizing the true bottom-line impact of creating great customer experiences. It’s easier to test new customer acquisition strategies.

Real Estate 111

Real Estate CX Social Media Start-ups 111

SixteenVentures

DECEMBER 31, 2019

The Role of Customer Success in… Customer Development. Customer Acquisition. Customer and User Onboarding. Customer Feedback Loop. Customer Advocacy. Customer Intelligence. Customer Expansion. Customer Renewal. Customer Retention. Customer Acquisition.

Start-ups 136

Start-ups Sales NPS Non-Profits 136