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Gratitude Grows Gains from Customer Experience Strategies

ClearAction

Gratitude Grows Gains from Customer Experience Strategies Lynn Hunsaker. In the best of times and the hardest of times, gratitude is your key to rising above norms. On other holidays (Veteran’s Day, Memorial Day, Mother’s Day, CX Day, Customer Service Week, etc.), we’re reminded again.

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5 Best Experience Management Metrics

ClearAction

Employee experience, partner experience, and customer experience contribute to EPS. Experience Management metrics revolve around the unfortunate aspects of Cost to Serve. Customer Acquisition Costs (CAC) are influenced by Net Promoter Score (NPS), Health Score, and Satisfaction ratings.