5 Best Experience Management Metrics
ClearAction
OCTOBER 12, 2022
NPS, CSAT, FCR, Health / Effort Score, etc.) It means customers are less price-sensitive and/or willing to buy higher margin products/services. Sales Velocity is another key to LTV. It is the cycle between (a) customer awareness of a need to buy from you and (b) getting money in your bank account.
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