Lumoa

JUNE 26, 2023

Net Promoter Score – NPS 2. Customer Satisfaction Score – CSAT 3. Customer Effort Score – CES 4. Customer Churn Rate – CCR 6 Ways To Improve Your Omnichannel Customer’s Experience 1. Consider a customer looking to buy sports shoes from a popular brand.

Omnichannel 83

Omnichannel Net Promoter Score Customer Experience Social Media 83

ClearAction

OCTOBER 12, 2022

NPS, CSAT, FCR, Health / Effort Score, etc.) Customer Acquisition Costs (CAC) are influenced by Net Promoter Score (NPS), Health Score, and Satisfaction ratings. This also applies to Employee and Partner Acquisition. Similarly, Health Score combines NPS + overall satisfaction + Service inquiries + product usage.

Key Driver Analysis 62

Key Driver Analysis Non-Profits Net Promoter Score NPS 62

Totango

AUGUST 21, 2020

Investing in customer success can: Increase customer retention rates and keep customers engaged. Increase customer-centered growth through expansions. Encourage customer advocacy , resulting in customer acquisitions and an improved brand image. Customer Success Is a Team Sport .

NPS 78

NPS Sports Customer Retention Sales 78

Intercom, Inc.

MARCH 29, 2022

It’s increasingly becoming the backbone of all customer communications throughout the customer journey; across sales, marketing, and support. Think about our friends, our family, our colleagues, people we play sport with, do hobbies with. Phone is also a channel that we’re using less and less in our personal lives.

Start-ups 118

Start-ups Innovation Sales NPS 118