SurveySensum

DECEMBER 2, 2021

Any positive integer can be deemed to be a good NPS score since it indicates the overall positive sentiments of customers towards the business. So, what constitutes a good NPS score for the hospitality industry may not apply to the retail industry. Customer expectations. Text analytics. Competitive forces.

Net Promoter Score 52

Net Promoter Score NPS Text Analytics Hospitality 52

SurveySensum

JUNE 15, 2023

Track changes over time by monitoring the effectiveness of their initiatives, measuring the impact of improvements, and understanding the evolving customer needs and expectations. Enhance customer loyalty and retention by making customers satisfied and encouraging them to become repeat customers and brand advocates.

Text Analytics 52

Text Analytics Customer Satisfaction Close the Loop Net Promoter Score 52

Lumoa

NOVEMBER 29, 2021

Companies receive real-time feedback in massive volumes if they only start listening to their customers. Insightful analytics is possible with modern technologies such as Lumoa that have machine-learning-based text analytics. Loyal customers are valuable.

Customer Experience 103

Customer Experience NPS Text Analytics Customer Satisfaction 103

Lumoa

JULY 10, 2018

Companies receive real time feedback in massive volumes, if they only start listening to their customers. Insightful analytics is possible with the modern technologies such as machine-learning-based text analytics. Loyal customers are valuable. However, they only are impactful when the basics are in place.

Customer Experience 121

Customer Experience NPS Text Analytics Customer Satisfaction 121