Lumoa

JANUARY 19, 2023

Current state mapping helps organizations pinpoint where they are currently failing to meet customer expectations, as well as any areas that could benefit from further optimization. This type of mapping is useful for pinpointing gaps in customer service and uncovering areas of improvement. Your answer should be in percentage.

Net Promoter Score 94

Net Promoter Score Customer Experience NPS Start-ups 94

Lumoa

FEBRUARY 16, 2023

This can include analyzing customer reviews and surveys, understanding what customers are saying about the brand online, and taking steps to address any issues that may be affecting your reputation. By doing this, businesses can ensure that their brand is well-regarded by customers and potential customers alike.

VOC 94

VOC Unstructured Data Customer Feedback Net Promoter Score 94

Lumoa

FEBRUARY 9, 2023

B2C Customer Experience B2C Customer Experience refers to how a B2C customer perceives his buying experience and further interactions with your company. Same as with B2B customers, B2C customers expect a consistent and personalized omnichannel experience.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178