Hodusoft

OCTOBER 14, 2022

With greater internet accessibility and drastic change in customer behavior, the age of e-commerce began and continues to grow. According to Statista , the e-commerce sales figure is expected to reach 8.1 The e-commerce contact center has been realized as one of the most powerful tools in this battle.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

ClientSuccess

APRIL 2, 2021

You can’t expect buyers to stick around for a brand that doesn’t deliver a seamless and consistent customer experience. In fact, according to a Hubspot survey, 80% of the customers surveyed stopped using a business service with a brand following an unpleasant service experience.

Customer Experience 75

Customer Experience E-commerce Invoicing Customer Retention 75

Aquire

JULY 5, 2021

It’s down to you to use each customer service performance metric in a way that works best for your business. Customer service performance metrics by company focus. Also, use qualitative customer feedback as part of your customer service KPIs to help you improve NPS. Customer retention rate (CRR).

Net Promoter Score 80

Net Promoter Score Customer Service Social Media NPS 80

Zendesk

MAY 26, 2021

The goal of customer service is to foster better customer relationships. How has customer service changed? And the surge to online has put the spotlight on customer service, with half of customers surveyed in our 2021 Trends Report reporting that CX is more important to them now compared to a year ago.

Customer Service 105

Customer Service Social Media Start-ups E-commerce 105

SurveySensum

JULY 13, 2023

So, here’s the deal – after customers have had their first encounter with your brand, they might hesitate before adding items to into their carts. Touchpoints Post-purchase services, customer support, loyalty programs. Launch CSAT and NPS surveys to assess customer satisfaction and loyalty.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

So, here’s the deal – after customers have had their first encounter with your brand, they might hesitate before adding items to into their carts. Touchpoints Post-purchase services, customer support, loyalty programs. Launch CSAT and NPS surveys to assess customer satisfaction and loyalty.

Retail 52

Retail Customer Experience Touchpoint Social Media 52