How Post Office puts CX in the hands of its employees
Qualtrics
JUNE 20, 2019
So how does the Post Office deliver high-quality and consistent customer experience across such a varied set of branches? The person in charge is James Scutt, a former chef who’s bringing some of the lessons learned in the kitchen to bear on Post Office’s nationwide CX transformation. On engaging Postmasters in the CX mission.
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