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Remove Customer Expectations Remove E-commerce Remove Social Listening Remove Social Media
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5 Ways to leverage eCommerce Contact Center Software to improve CX

Hodusoft

OCTOBER 14, 2022

With greater internet accessibility and drastic change in customer behavior, the age of e-commerce began and continues to grow. According to Statista , the e-commerce sales figure is expected to reach 8.1 The e-commerce contact center has been realized as one of the most powerful tools in this battle.

Contact Center 52
Contact Center E-commerce Omnichannel CX 52
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How to Audit Your Customer Service in 5 Steps

CommBox

MARCH 2, 2022

But customer service isn’t just about answering questions from emails and phone calls. Your team can execute customer engagement strategies such as running loyalty programs, special promo offers, and more to keep them coming back for more. Customer © Rawpixelimages | Dreamstime.com.

Customer Service 98
Customer Service Social Listening Customer Journey Map Omnichannel 98
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