Customer Expectations Machine Learning Sentiment Analysis Social Listening 
Lumoa
APRIL 28, 2024
At the same time, your customers expect to get the same level of support , no matter if they reach out on Facebook or via email. Customer experience platforms make it possible to manage all the customer data in one platform and reach out to them when they need it. Which Platform Fits Your Needs?
ECXO
APRIL 10, 2024
In the context of customer experience, ‘tunneling’ could represent the ability of a business to reach customers in unexpected ways or overcome potential barriers to customer satisfaction. Social Media Listening: Monitor social media platforms to understand the emotions expressed by customers in real time.
SurveySensum
SEPTEMBER 19, 2022
Every business wants to listen to its customers and take corrective measures. The voice of the customer gives proper insight into what customers feel and helps decision makers to update their roadmap in the direction of the customers’ expectations. Reduce customer churn.
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