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Customer feedback management guide: Best practices + tools

Zendesk

This results in happier customers and a higher Net Promoter Score® (NPS). Types of customer feedback. Indirect feedback is just as important to monitor as direct feedback—unhappy customers may not bother to give their opinion directly. Customer feedback management examples.

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Customer service plan template, tips + how-to guide

Zendesk

Managers, supervisors, and team leads use the plan to oversee the success of customer service strategies, find areas of improvement, and ensure that teams follow the guidelines and procedures. Net Promoter, Net Promoter Score, and NPS are trademarks of NICE Satmetrix, Inc., Bain & Company, Inc.,