Customer Experience Management Customer Loyalty Customer Retention Customer-Centric Organization 
Beyond Philosophy
OCTOBER 6, 2014
The main reason that an organization fails to improve their CX is because of their lack of Customer Centricity. Most organizations attack the symptom not the cause. The symptom is a poor experience; the cause is their lack of Customer centricity. Some organizations might not know.
Beyond Philosophy
OCTOBER 21, 2014
When you have this type of emotional connection with your employees, your organization can become the most naturally Customer-centric organization, at least in this first area of the nine. Happy and pleased as it applies to employees means fulfilled by their work and feeling like they are making a difference.
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Beyond Philosophy
OCTOBER 6, 2014
The main reason that an organization fails to improve their CX is because of their lack of Customer Centricity. Most organizations attack the symptom not the cause. The symptom is a poor experience; the cause is their lack of Customer centricity. Some organizations might not know.
Beyond Philosophy
OCTOBER 6, 2014
The main reason that an organization fails to improve their CX is because of their lack of Customer Centricity. Most organizations attack the symptom not the cause. The symptom is a poor experience; the cause is their lack of Customer centricity. Some organizations might not know.
Beyond Philosophy
OCTOBER 21, 2014
When you have this type of emotional connection with your employees, your organization can become the most naturally Customer-centric organization, at least in this first area of the nine. Happy and pleased as it applies to employees means fulfilled by their work and feeling like they are making a difference.
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