Taylor Reach Group

APRIL 25, 2018

Loyalty Expo is a true Voice of the Customer-driven, best practice-focused customer loyalty and reward conference. By attending, you’ll have the opportunity to network with hundreds of your fellow marketers and hear how they are reaching their customer relationship-building goals.

Contact Center 62

Contact Center Customer Experience Artificial Intelligence Government 62

Aquire

MAY 24, 2021

At the end of the day, customer service is crucial because it directly affects your bottom line. In fact, it’s no overstatement to say a good or bad interaction can make or break customer loyalty for your brand. Digital customer experience: A ticket to success. Repeat customers and customer retention.

Customer Service 105

Customer Service Net Promoter Score Social Media Omnichannel 105

Lumoa

MARCH 8, 2023

In today’s competitive telecommunications industry, customer experience (CX) has become a crucial factor in retaining customers and driving business growth. Delivering top-notch CX increases customer loyalty and enhances brand reputation, which can boost revenue.

CX 83

CX Customer Satisfaction Customer Feedback Customer Loyalty 83

Lumoa

JANUARY 19, 2023

Structures may be more flat and cross-functional, with employees wearing multiple hats and some of them also dedicating only half of their time to customer experience initiatives. Here’s an example of how a startup’s customer experience department might be structured. Your answer should be in percentage.

Net Promoter Score 94

Net Promoter Score Customer Experience NPS Start-ups 94

Comm100

DECEMBER 14, 2017

In this day and age, all companies who want to get an edge over the competition must embrace customer experience continuous improvement as a strategy to ensure their customers receive great customer experiences. The customer experience manager should ideally be involved in product creation.

Customer Experience 90

Customer Experience Net Promoter Score NPS Close the Loop 90

Beyond Philosophy

OCTOBER 21, 2014

Blogs Customer Behaviour customer emotions Customer experience customer experience books customer experience management customer experiences Customer Loyalty Customer Mirrors customer retention customer satisfaction customer service n2n Naive to Natural Social Media Thought Leadership'

Social Media 68

Social Media Customer-Centric Organization Customer Retention Customer Satisfaction 68

Confirmit

SEPTEMBER 9, 2018

Take a look to find out how our Confirmit ACE Awards winners have used Customer Experience Management solutions to drive business change. Using the feedback, the organization created a series of initiatives across claims management, customer service and sales and marketing, each mapped to an area of customer need.

Close the Loop 40

Close the Loop Voice of the Employee Voice of the Customer Touchpoint 40

Zendesk

AUGUST 22, 2023

Evaluating product-market fit helps a business grow—and sustain that growth—by ensuring its products or services align with its customers’ expectations. High Net Promoter Score®: Customers are more likely to recommend your company to their peers when they’re given a great product accompanied by great service.

Net Promoter Score 52

Net Promoter Score Sports Social Media Finance 52

Beyond Philosophy

OCTOBER 6, 2014

Blogs Beyond Philosophy CEO Colin Shaw Customer Behaviour customer centricity customer emotions Customer experience customer experience books customer experience management Customer Experience Program Customer Loyalty Customer Management Customer Mirrors customer research customer retention customer satisfaction CX Carnival Market Research Marketing (

Net Promoter Score 60

Net Promoter Score Customer Experience Customer-Centric Organization CX 60