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The road to customer centricity – where to begin?

ECXO

MAY 11, 2023

Using a CX maturity model One way to assess your CX maturity is by using a maturity model. The model is a framework that helps companies evaluate their current state of customer experience management and identify areas for improvement. Where should you do next? Take Ericsson, for example.

Customer Journey Map 52
Customer Journey Map CX Transformation CX Education 52
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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. Kia Abbott – CCXP and Customer Experience Manager at Cape Union Mart Group.

Customer Experience 132
Customer Experience CX E-commerce Social Media 132
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