Customer Experience Management CX Transformation Finance Invoicing 
Lumoa
MAY 21, 2018
Luckily top management and CEO now understand more often that customer experience is rather a necessity than a cost. However, the back-office functions, like HR or Finance are involved into CX very seldom. Organizational roles in customer experience management. That's fair.
Lumoa
MAY 21, 2018
However, the back-office functions, like HR or Finance are very seldom involved in CX. Although the situation has progressed massively during the last 10 years, the alignment of the CX activities across the whole organization still appears to be a problem. Organizational roles in customer experience management.
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