Lumoa

JANUARY 8, 2024

To remind you a bit of what it is and what it does, text analytics uses transforms unstructured text into structured data that’s actually useful for business decisions. Plus, their commitment to being a one-stop-shop for customer experience management? That’s the cherry on top.

Sentiment Analysis 157

Sentiment Analysis Text Analytics Machine Learning ML 157

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. How do you take action on customer experience? Listen to your customers. We’re moving towards a personalized omnichannel experience in B2B customer journeys.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers. We’re moving towards personalized omnichannel experience in B2B customer journeys.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers. We’re moving towards personalized omnichannel experience in B2B customer journeys.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64