Sprinklr

JULY 12, 2021

Access to advanced artificial intelligence (AI) on a unified customer experience management (Unified-CXM) platform. At any given instance, this AI engine processes millions of unstructured and structured data points ingested from myriads of channels and software applications.

CXM 96

CXM Artificial Intelligence Structured Data Machine Learning 96

Lumoa

JANUARY 8, 2024

To remind you a bit of what it is and what it does, text analytics uses transforms unstructured text into structured data that’s actually useful for business decisions. Plus, their commitment to being a one-stop-shop for customer experience management? That’s the cherry on top.

Sentiment Analysis 157

Sentiment Analysis Text Analytics Machine Learning ML 157

Confirmit

DECEMBER 14, 2016

In this webinar, we built on our recent webinar featuring Forrester Research Inc., – “Standing on the Shoulder of Giants” which analyzed the “secret sauce” of highly successful Voice of the Customer programs. identified some of the future trends that will drive these best practices forward in 2017 and beyond.

Predictive Analytics 40

Predictive Analytics CX Structured Data VOC 40

PeopleMetrics

JULY 31, 2018

The question then becomes this: how do we make sense out of these unstructured comments from customers? Unlike structured data, which are easy to display graphically or in tables, each piece of unstructured data is different—unique to each customer who took the time to provide it.

Text Analytics 79

Text Analytics VOC Unstructured Data CEM 79

Lumoa

JANUARY 19, 2023

Structures may be more flat and cross-functional, with employees wearing multiple hats and some of them also dedicating only half of their time to customer experience initiatives. Here’s an example of how a startup’s customer experience department might be structured.

Net Promoter Score 94

Net Promoter Score Customer Experience NPS Start-ups 94

Lumoa

JANUARY 23, 2018

Text analytics includes a set of techniques that structure information arriving in text format— in this case, free text customer feedback. The purpose is to convert unstructured text into meaningful structured data to support business analysis and decision making. Topic analysis reveals topics that are most talked about.

Text Analytics 121

Text Analytics Sentiment Analysis NPS Net Promoter Score 121

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. How do you take action on customer experience? Listen to your customers. By leveraging customer experience design, businesses can create customer experiences that drive customer loyalty and business growth.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178