Customer Experience Management, Text Analytics and Unstructured Data

Lesson #4: Text Analytics Is More Than A VoC Feature; It's An Absolute Must-Have

PeopleMetrics

JULY 31, 2018

The true “voice” of your customer is the unique words they share with you each time you ask them “Why” or “Please tell me more about that” in your survey. There is gold in each comment that customers share with you. Enter text analytics. There are two options to handle unstructured feedback: humans or machines.

Text Analytics

Text Analytics VOC Unstructured Data CEM

Revolutionizing CX Management with Customer Experience Analytics

Lumoa

APRIL 18, 2023

As the volume of data companies collect grows and as artificial intelligence (AI) gets better, analytics is set to become a key differentiator for customer experience management. Analytics was once the domain of a few experts, but today the power of analytics is available to a much wider audience.

Customer Experience

Customer Experience CX Net Promoter Score Unstructured Data

Tech Customer Success

Lesson #4: Text Analytics Is More Than A VoC Feature; It's An Absolute Must-Have

Revolutionizing CX Management with Customer Experience Analytics

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