SurveySensum

JULY 12, 2019

Customer experience management is crucial for your business. In fact, if you ignore the significance of great customer experience in your business operations then you might have to pay a price by losing your customers. Highly important.

Customer Retention 68

Customer Retention Customer Experience Management Unstructured Data Customer Experience 68

Customer Think

SEPTEMBER 9, 2021

InMoment bolsters set of customer experience management (CXM) solutions with latest acquisition adding robust natural language processing (NLP), and machine learning (ML) to InMoment's XI Platform.

Unstructured Data 52

Unstructured Data CXM ML Machine Learning 52

Lumoa

APRIL 18, 2023

As the volume of data companies collect grows and as artificial intelligence (AI) gets better, analytics is set to become a key differentiator for customer experience management. Let’s explore how you can use analytics to revolutionize your customer experience. Think about it.

Customer Experience 83

Customer Experience CX Net Promoter Score Unstructured Data 83

PeopleMetrics

JULY 31, 2018

The question then becomes this: how do we make sense out of these unstructured comments from customers? Unlike structured data, which are easy to display graphically or in tables, each piece of unstructured data is different—unique to each customer who took the time to provide it. Humans (Open-Ended Coding).

Text Analytics 79

Text Analytics VOC Unstructured Data CEM 79

Qualtrics

FEBRUARY 10, 2020

Similarly, our new integration with Adobe Launch makes it easy to launch feedback requests across your entire digital ecosystem, and see the data in real-time alongside all your customer data. Understand - understand the hidden meaning in your data and get to insights faster. Voice, analyzed.

CX 58

CX Close the Loop Unstructured Data Social Media 58

Sprinklr

OCTOBER 7, 2021

This can slow your strategy and create missed opportunities to gain market share and grow your customer base. Manual data collection. The volume and complexity of unstructured data is growing exponentially and brings new challenges. Get started with competitive benchmarking for free today! Sprinklr Modern Research Lite.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

Sprinklr

OCTOBER 20, 2021

Your social suites strategy can easily become disconnected by data silos and point solutions, with different teams engaging with customers in different ways. Monitor and analyze results with visual insights that help you aggregate millions of data points in one place. Brands are awash in an ocean of unstructured data.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85