The Challenge of the B2B Customer Experience Maturity Model? The CX Major Pillars for Your Organization Growth
ECXO
MARCH 21, 2023
The pillars of a customer experience culture are: Customer-focused leadership: The leadership of the organisation sets the tone for customer experience culture. Empowered employees: Employees must be empowered to make decisions that will benefit partners and customers.
94 
Let's personalize your content