Customer Experience, Customer Service, CX and Vermont

Achieve quick ROI on your CX: How small businesses innovate at scale

Zendesk

APRIL 2, 2021

During the pandemic, support tickets surged, and customer expectations stayed sky high. According to the Zendesk Customer Experience Trends Report, the shift to online support has pushed requests to all-time highs for small and mid-sized businesses: average weekly support requests increased 25 percent since the beginning of 2020.

Innovation

Innovation CX Retail Start-ups

A 6-Year Chief Customer Officer Role Roadmap, With Libby Duane Adams – CB69

Customer Bliss

SEPTEMBER 19, 2017

Libby earned her BS from Castleton University in Vermont. Losing customers in a period of growth. This is all too common, as people / organizations get fascinated by the new shiny penny, i.e. the new customers. They forget about the last tier of customers who entered, lose sight of them, and then growth slows.

Customer Journey Map

Customer Journey Map Customer Acquisition Sales CX

Tech Customer Success

Achieve quick ROI on your CX: How small businesses innovate at scale

A 6-Year Chief Customer Officer Role Roadmap, With Libby Duane Adams – CB69

Webinars

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