Customer Experience Customer Service Maryland Technology 
Customer Bliss
JULY 3, 2018
In today’s episode, I speak with Greg Derwart , Managing Director, Administration & Customer Experience at Maryland Department of Commerce. We explore transforming customer and employee experience within a state government agency, and how this work is managed across multiple departments and agencies.
Fonolo
FEBRUARY 14, 2019
Agents are required to deal with challenging, frustrated customers, with the knowledge that the calls (and their performance) are being monitored and timed. News Careers report found that customer service representatives suffer from below-average job flexibility. Voice-Powered Technology (VPT). On top of this, a U.S.
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