Author of The Nordstrom Way: What Makes a Make Mom Proud Company
Customer Bliss
MAY 8, 2018
Today’s post is from Robert Spector , best-selling author of The Mom & Pop Store: True Stories from the Heart of America and The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture. Green five-and-ten-cent store in Newark, New Jersey, so she knew the rituals of retail.
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