Beyond Philosophy

AUGUST 11, 2022

Many of my followers weighed in with their own experiences that tell a truth that is hard to swallow, the world has changed for good, but it’s not good for customers. First, I had flown for a quick trip to New Jersey, landing at JFK in New York, which is anything but quick at seven hours flying time.

Net Promoter Score 146

Net Promoter Score Gaming Customer Expectations Customer Service 146

Customer Bliss

MAY 8, 2018

Today’s post is from Robert Spector , best-selling author of The Mom & Pop Store: True Stories from the Heart of America and The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture. Green five-and-ten-cent store in Newark, New Jersey, so she knew the rituals of retail.

Non-Profits 40

Non-Profits Start-ups Retail Customer Experience 40

Inside Customer Service

AUGUST 11, 2022

Governments demand it with new laws mandating sustainable practices. The big trick is adopting sustainable practices without negatively impacting the customer experience. Billions get thrown away each year, but customers continue to use them because they are quick and convenient. Companies everywhere promote it.

Customer Experience 172

Customer Experience Government Customer Service Start-ups 172