Beyond Philosophy
AUGUST 11, 2022
Many of my followers weighed in with their own experiences that tell a truth that is hard to swallow, the world has changed for good, but it’s not good for customers. First, I had flown for a quick trip to New Jersey, landing at JFK in New York, which is anything but quick at seven hours flying time. Mandy is right.
Customer Bliss
MAY 8, 2018
Today’s post is from Robert Spector , best-selling author of The Mom & Pop Store: True Stories from the Heart of America and The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture. Green five-and-ten-cent store in Newark, New Jersey, so she knew the rituals of retail.
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CSAT.AI
APRIL 14, 2021
New Workers. For many, being a customer service agent is their first job. These new workers benefit from greater support. Legislation passed in California limiting companies from classifying workers as independent contractors contrasts sharply with other states like New Jersey who fined Uber $649 million.
Lightico
MARCH 23, 2022
This includes keeping track of all paperwork, paying bills, scheduling appointments, and handling customer complaints. Customer Service – MGAs must answer questions from prospective customers and handle any problems that arise. They teach new hires how to sell insurance and how to run the agency efficiently.
ClientSuccess
JULY 29, 2019
We try to lead by example by providing outstanding customer support through quick response time, connecting clients with other members of the group who may be able to support their agency, and seeking out subject matter experts on their behalf to make sure we’re providing the best information possible. How have you delivered for them?
Inside Customer Service
AUGUST 11, 2022
a chain of four coffee shops in San Diego that provides customers with reusable glass jars instead of disposable cups. The other is Goatote , a reusable shopping bag system that's being piloted in New Jersey. Let's take a closer look at each program to see if they can save the planet without ruining the customer experience.
Uplifting Service
AUGUST 4, 2022
Want to create a customer service experience that OTHER organizations envy? You’ll need to get creative – and you’ll need to view EVERYTHING from your customer’s point of view. Just barely beat out Newark, New Jersey, this year. That’s what my clients at Changi Airport in Singapore did. That is a joke.
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