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Gain Ground Managing Hybrid Contact Centers

CSAT.AI

APRIL 14, 2021

New Workers. For many, being a customer service agent is their first job. These new workers benefit from greater support. Legislation passed in California limiting companies from classifying workers as independent contractors contrasts sharply with other states like New Jersey who fined Uber $649 million.

Contact Center 52
Contact Center CX NPS Customer Service 52
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5 Ways Multi-Tenant PBX Software Can Improve Your ISP Business

Hodusoft

AUGUST 16, 2023

Apart from providing internet services from its Manhattan facility, it also has offices in Newark in New Jersey, Brighton in Massachusetts, Newfield in Connecticut, and Burlington in Vermont. With multi-branch operations, the ISP needs to ensure seamless services for its customers and connectivity between locations.

Technology 52
Technology Technology Customer Retention Entertainment 52
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