Customer Think

MARCH 13, 2024

As part of my series of customer interviews, I recently had the chance of speaking with Keith Cooper, vice president of customer experience at Bergen Logistics. Bergen Logistics is a global third party logistics provider, based in North Bergen, New Jersey.

Customer Experience 45

Customer Experience Technology Technology 45

PeopleMetrics

AUGUST 18, 2015

It also taught me how good customer experience strategy depends on meeting the expectations of individual customers. The Diner: Customer experience served cheap, fast, and without fuss. I grew up in New Jersey, where family-run diners are required to operate everywhere and everywhen. Good, let’s eat.

Customer Experience 108

Customer Experience Gaming Customer Expectations 108

Beyond Philosophy

MAY 26, 2022

Knowing that a customer is a 40-year-old man from New Jersey is not enough information. However, if you know that he is a 40-year-old man from New Jersey who enjoys cycling and drinks craft beer, you learn more about him and how to talk to him. . So, What Should You Do with This Information?

Start-ups 78

Start-ups AI Customer Relationship CX 78

Customer Bliss

JUNE 8, 2017

1 customer experience blog on the Internet, via a few of the following factors: Google reputation. 1 on their customer experience blog list. Who works on my customer experience blog? I do work with lots of other consultants, both inside customer experience and outside it. Google search ranking.

Customer Experience 40

Customer Experience Social Media Technology Technology 40

Beyond Philosophy

AUGUST 11, 2022

Many of my followers weighed in with their own experiences that tell a truth that is hard to swallow, the world has changed for good, but it’s not good for customers. First, I had flown for a quick trip to New Jersey, landing at JFK in New York, which is anything but quick at seven hours flying time.

Net Promoter Score 146

Net Promoter Score Gaming Customer Expectations Customer Service 146

Customer Bliss

MAY 8, 2018

Today’s post is from Robert Spector , best-selling author of The Mom & Pop Store: True Stories from the Heart of America and The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture. Green five-and-ten-cent store in Newark, New Jersey, so she knew the rituals of retail.

Non-Profits 40

Non-Profits Start-ups Retail Customer Experience 40

Inside Customer Service

AUGUST 11, 2022

Governments demand it with new laws mandating sustainable practices. The big trick is adopting sustainable practices without negatively impacting the customer experience. Billions get thrown away each year, but customers continue to use them because they are quick and convenient. Companies everywhere promote it.

Customer Experience 171

Customer Experience Government Customer Service Start-ups 171