Beyond Philosophy

MAY 26, 2022

Knowing that a customer is a 40-year-old man from New Jersey is not enough information. However, if you know that he is a 40-year-old man from New Jersey who enjoys cycling and drinks craft beer, you learn more about him and how to talk to him. . So, What Should You Do with This Information?

Start-ups 78

Start-ups AI Customer Relationship CX 78

Beyond Philosophy

AUGUST 11, 2022

Many of my followers weighed in with their own experiences that tell a truth that is hard to swallow, the world has changed for good, but it’s not good for customers. First, I had flown for a quick trip to New Jersey, landing at JFK in New York, which is anything but quick at seven hours flying time.

Net Promoter Score 146

Net Promoter Score Gaming Customer Expectations Customer Service 146

Customer Bliss

JUNE 14, 2019

There’s a lot of great strategic advice in here for those of you who are improving CX in the consumer goods sector, so I encourage you to listen to the full episode! Chester is based in New Brunswick, New Jersey. Create Value for All of Your Constituents. Chester holds an MBA (Marketing) and a B.COM.

E-commerce 64

E-commerce Gambling Retail Social Media 64