Beyond Philosophy

MAY 26, 2022

Knowing that a customer is a 40-year-old man from New Jersey is not enough information. However, if you know that he is a 40-year-old man from New Jersey who enjoys cycling and drinks craft beer, you learn more about him and how to talk to him. . The post Are You Really Confused?

Start-ups 78

Start-ups AI Customer Relationship CX 78

Beyond Philosophy

AUGUST 11, 2022

First, I had flown for a quick trip to New Jersey, landing at JFK in New York, which is anything but quick at seven hours flying time. The post The World Is Going Crazy appeared first on CX Consulting. I felt worked up about a few things around this time. Check out our latest episode on iTunes here.

Net Promoter Score 146

Net Promoter Score Gaming Customer Expectations Customer Service 146

Customer Bliss

JUNE 14, 2019

There’s a lot of great strategic advice in here for those of you who are improving CX in the consumer goods sector, so I encourage you to listen to the full episode! Chester is based in New Brunswick, New Jersey. Create Value for All of Your Constituents. Chester holds an MBA (Marketing) and a B.COM.

E-commerce 64

E-commerce Gambling Retail Social Media 64

CSAT.AI

APRIL 14, 2021

CX Pro Managing a Hybrid Contact Center Remotely. Legislation passed in California limiting companies from classifying workers as independent contractors contrasts sharply with other states like New Jersey who fined Uber $649 million. Customer service agents could be subject to chaotic new state or national legislation.

Contact Center 52

Contact Center CX NPS Customer Service 52

Beyond Philosophy

APRIL 21, 2022

Sure, they might be 40-plus, living in a 4-bedroom in New Jersey, but that isn’t why they subscribe to your service. The post 5 Rules of How to Effectively Target Your Critical Customers appeared first on CX Consulting. Demographic and geographic information is one of those inputs, but not the only ones.

Entertainment 89

Entertainment Customer Satisfaction CX 89