Inside Customer Service

JULY 15, 2021

Note: The following is an excerpt from Chapter 7 of The Guaranteed Customer Experience. That might seem inconceivable to many people, but a car isn't necessary if you live in a city that has reliable public transportation—like Portland, Oregon. Jon Bell is TriMet's senior manager of customer experience.

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Transportation Customer Experience Construction Social Media 163

Win the Customer

SEPTEMBER 12, 2023

In this blog post, we’ll explore strategies that traditional businesses can adopt to innovate in customer experience. Seamless Omnichannel Experience As pointed out by the experts at Salesforce, an omnichannel approach is pivotal in modern customer experience. Cultivating a Customer-Centric Culture 1.

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Innovation Customer Experience Omnichannel Social Media 59

Customers That Stick

OCTOBER 30, 2014

I’ve been a paper boy, a janitor, a paint factory worker, a waiter, a bar manager, a bicycle mechanic, a track and field coach, a personal trainer, a librarian and now a program coordinator for the city of Sherwood, Oregon. Customer Service < Customer Experience . False Dichotomy. Paper < Plastic.

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Customer Experience Sports Construction Social Media 115