Inside Customer Service
JULY 15, 2021
Note: The following is an excerpt from Chapter 7 of The Guaranteed Customer Experience. That might seem inconceivable to many people, but a car isn't necessary if you live in a city that has reliable public transportation—like Portland, Oregon. Jon Bell is TriMet's senior manager of customer experience.
Win the Customer
SEPTEMBER 12, 2023
In this blog post, we’ll explore strategies that traditional businesses can adopt to innovate in customer experience. Seamless Omnichannel Experience As pointed out by the experts at Salesforce, an omnichannel approach is pivotal in modern customer experience. Cultivating a Customer-Centric Culture 1.
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Customers That Stick
OCTOBER 30, 2014
I’ve been a paper boy, a janitor, a paint factory worker, a waiter, a bar manager, a bicycle mechanic, a track and field coach, a personal trainer, a librarian and now a program coordinator for the city of Sherwood, Oregon. Customer Service < Customer Experience . False Dichotomy. Paper < Plastic. Mac < PC.
PeopleMetrics
OCTOBER 31, 2014
A few of us at PeopleMetrics were talking the other day about customer experience. And we meandered our way to an interesting question: What is the difference between brand and customer experience? Nice to Meet You”: A Short History of Customer Experience. Like we do.) The Difference Between You and Nike.
Customer Experience Matrix
APRIL 1, 2020
Extreme growth was concentrated in hard-hit areas including California, New Hampshire and Oregon. Customer Data Platform vendor Amperity reported a less rosy result in its COVID-19 Retail Monitor , which draws data from Amperity’s retail clients. More social media consumption was one answer, with Facebook and Youtube heading the list.
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