Lumoa
FEBRUARY 9, 2023
The focus on enhancing customer experience has gained traction in recent years. As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Actionability is also, as we believe, one of the essential aspects of customer experience management.
Customer Think
NOVEMBER 8, 2022
Surya SS, Head of CXM -Tredence Inc & Praveen Satyanarayana, Director, CXM- Tredence Inc. Over the last few years, the Voice of Customer (VoC) has become essential to customer experience (CX).
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Experience Investigators
FEBRUARY 1, 2022
Your CEO understands how important customer experience is to the success of your organization. They invest in resources to provide great experiences because they understand the immense return they get on those investments, right? . Without action , customer experience becomes a nice platitude, but not a path to greater success.
Lumoa
JULY 21, 2022
Therefore, leading networks need to focus heavily on the role of the customer journey and understand this model in order to consistently create a great experience. . We’ll also go over the role of the customer experience in European telecom and how this variable affects the perception of consumers in this segment. .
ECXO
MARCH 15, 2024
The 7 Sins of Customer Experience If you fancy watching a quick video summary of this article, click the link below and enjoy: The 7 Sins of CX Are you ready to discover some awesome strategies that can help you take your customers’ experience to the next level? The third sin is poor communication.
Execs In The Know
AUGUST 26, 2021
On August 19, Execs In The Know facilitated an Executive Virtual Roundtable session dedicated to discussing omnichannel customer care, with an emphasis on discussing key metrics as well as current challenges. CXM can be defined as the total time a customer spends with any agent on any channel within a 7-day period.
Lumoa
MARCH 20, 2018
Customer experience has been on the rise during the last couple of years. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Whether you’re new to customer experience or coming for little inspiration, this is the right place.
Expert insights. Personalized for you.
178 
Let's personalize your content