Sprinklr

AUGUST 2, 2021

Have we lost sight of why we’re focused on the customer experience in the first place? In today’s episode, Rob Harles and I take a walk in our customers’ shoes to discover how to make the customer experience human again. See all CXM Experience podcasts. See all CXM Experience podcasts.

CXM 97

CXM Customer Experience 97

Sprinklr

AUGUST 9, 2021

In this Adweek webinar, Danny Wright and I talk about the three fundamental shifts that are transforming customer expectations, and the steps you can take to make your customers happier. See all CXM Experience podcasts. The CXM Experience on Apple Podcasts. The CXM Experience LinkedIn Group.

CXM 97

CXM Customer Experience Customer Expectations 97

Lumoa

JULY 21, 2022

Therefore, leading networks need to focus heavily on the role of the customer journey and understand this model in order to consistently create a great experience. . We’ll also go over the role of the customer experience in European telecom and how this variable affects the perception of consumers in this segment. .

Customer Experience 94

Customer Experience CXM CEM Net Promoter Score 94

Experience Investigators

MAY 11, 2021

Customer experience exists whether you are intentional about it or not. After all, your customer is experiencing the brand via every interaction, touchpoint, service call, and delivery. Leaders often say, “We’re just getting started with customer experience,” but that’s a myth.

Customer Experience Management 105

Customer Experience Management CXM CX Customer Experience 105

Experience Investigators

FEBRUARY 1, 2022

Your CEO understands how important customer experience is to the success of your organization. They invest in resources to provide great experiences because they understand the immense return they get on those investments, right? . Without action , customer experience becomes a nice platitude, but not a path to greater success.

Customer Experience 136

Customer Experience CXM Net Promoter Score Customer Experience Management 136

Lumoa

MAY 5, 2022

Most people understand the importance of creating great customer experiences —nevertheless, many struggle with the complexity of working holistically and long-term with a Customer Experience strategy. Customer Experience (CX) is far more than traditional customer service and marketing.

Customer Experience 110

Customer Experience Artificial Intelligence CXM E-commerce 110

Steven Van Belleghem

MARCH 12, 2021

CXM and $NEXX coin. These are the two coins we created to experiment with: $CXM: This is the coin I created. CXM stands for ‘customer experience management’. I would love to introduce this coin in the global customer experience community. Get rewards for your word-of-mouth.

CXM 98

CXM Customer Experience Sports Customer Experience Management 98

Customer Think

NOVEMBER 8, 2022

Surya SS, Head of CXM -Tredence Inc & Praveen Satyanarayana, Director, CXM- Tredence Inc. Over the last few years, the Voice of Customer (VoC) has become essential to customer experience (CX).

VOC 118

VOC Net Promoter Score CXM NPS 118

CSAT.AI

JULY 13, 2022

Here are some aspirational customer experience quotes from the pros on practices to aim your business for the stars. To deliver a high-touch experience, employees must be treated the way they’re expected to treat customers? The post 10 Aspirational Customer Experience Quotes from the Pros?

Customer Experience 93

Customer Experience CXM Contact Center Innovation 93

Customer Think

MAY 2, 2024

Innovative new solution will enable businesses to harvest first-party data for improved customer experiences to drive efficiencies

CXM 59

CXM Innovation Customer Experience 59

Lumoa

MARCH 19, 2020

When money is tight and businesses are going through hard times, how can a business properly manage their customer experience management (CXM) resources wisely? We'll share everything you should know about allocating and managing your customer experience program when times are tough.

CXM 96

CXM Customer Experience Customer Experience Management 96

eglobalis

DECEMBER 5, 2023

True Personalisation is Unworkable for Customer Experience The post True Personalisation is Unworkable for Customer Experience appeared first on Eglobalis.

Customer Experience 135

Customer Experience Artificial Intelligence CXM Contact Center 135

Bill Quiseng

NOVEMBER 1, 2023

Let’s be revolutionary to transform CX Into CXM, customer service to customer CARE, and customer service training to an education in customer CARE or customer CARE University. QUI TAKEAWAY: Customer service is what you do for your customers. But no more.This is our time for a CX Revolution!

CX 97

CX CXM Customer Journey Map Sports 97

CallCare

MARCH 21, 2023

In today’s super-competitive marketplace, customer experience (CX) should be taken seriously by all businesses. However, in order to collate, measure and use customer experience data productively, a customer experience management process is typically required. What do customer experience managers do?

Customer Experience Management 40

Customer Experience Management CXM Customer Experience Touchpoint 40

Sprinklr

JULY 7, 2021

Today we talk about the importance of managing wait times, and dig into past, present, and future online strategies that can improve the customer experience. See all CXM Experience podcasts. The CXM Experience on Apple Podcasts. The CXM Experience LinkedIn Group.

CXM 98

CXM Customer Experience 98

Sprinklr

JULY 16, 2021

We start the series with a look at hotels, and some imaginative ways they could completely transform the customer experience. See all CXM Experience podcasts. The CXM Experience on Apple Podcasts. The CXM Experience LinkedIn Group.

CXM 97

CXM CX Customer Experience 97

ECXO

MARCH 15, 2024

The 7 Sins of Customer Experience If you fancy watching a quick video summary of this article, click the link below and enjoy: The 7 Sins of CX Are you ready to discover some awesome strategies that can help you take your customers’ experience to the next level? The third sin is poor communication.

Customer Experience 83

Customer Experience Net Promoter Score VOC Innovation 83

ClearAction

OCTOBER 25, 2022

You can fast-track your customer experience (CX) maturity with gigantic financial gains, as I learned when we faced a customer crisis early in my career. What’s the point of customer experience management, ultimately? To maximize value to customers, employees, partners, and investors.

CXM 71

CXM CX Sports Customer Experience Management 71

Customer Think

MAY 8, 2023

Chief Customer Officer strategy varies widely, with a mix of defense and offense playbooks. Defensive plays in customer experience management (CXM) are in Service, Loyalty programs, Net Promoter System, and closed-loop Voice of the Customer (VoC).

Data Mining 78

Data Mining CXM VOC Education 78

SugarCRM

FEBRUARY 23, 2023

Companies that get customer experience right see massive benefits. When companies are able to provide a great customer experience (CX), their customers are more likely to spend more, refer more, and stay longer. ” – Gartner®, IT Glossary, Customer Experience Management (CXM).

Customer Experience Management 26

Customer Experience Management CXM Customer Experience CRM 26

ClearAction

SEPTEMBER 28, 2015

5 Keys to Customer Experience for the Future. I have a dream that in the future we'll look back and say "Remember how hard it was to be a customer back in the 2010s? Yet, for customer experience (CX) managers in companies, these are the first things on their minds. Can this gap continue indefinitely?

CXM 105

CXM Customer Experience VOC Customer Experience Management 105

ClearAction

DECEMBER 30, 2017

How to Solve Customer Experience Silos Lynn Hunsaker. Customer experience silos are kryptonite, weakening your super-friendly staff, touch-points and designs. Smooth customer experiences require silo-solving across the customer journey. How to Solve Customer Experience Silos.

Customer Experience 118

Customer Experience CXM Customer Experience Management Voice of the Customer 118

Bill Quiseng

MAY 31, 2023

For starters, let me give you these simple definitions: Customer service is what you do for your customers. Customer experience or CX is how your customers feel about what you do. Customer experience management or CXM is what you do before, during, and after your customers feel about what you did.

Customer Loyalty 109

Customer Loyalty CXM Social Media CX 109

Bill Quiseng

NOVEMBER 22, 2023

And they’ve done it so often for so long that “CX” has been the traditional term of many business professionals to explain customer experience management. Let’s be revolutionary to improve the customer experience. For starters, customer experience or CX is about the customers’ emotional value of their experiences.

CX 97

CX CXM Customer Journey Map Education 97

eglobalis

OCTOBER 3, 2023

How complexities prevent and improve employee and customer experience The post How complexities prevent and improve employee and customer experience appeared first on Eglobalis.

Customer Experience 116

Customer Experience Artificial Intelligence CXM Contact Center 116

Sprinklr

JULY 5, 2021

Today we talk about the importance of attitude, and how a good (or not so good) attitude can make or break a customer experience. See all CXM Experience podcasts. The CXM Experience on Apple Podcasts. The CXM Experience LinkedIn Group. It’s good advice for business — and for life.

CXM 67

CXM Customer Experience 67

ClearAction

JANUARY 28, 2015

Exploring the Elusive ROI of Customer Experience Management. Investments that entice CXM ROI include CRM, loyalty programs, references, engagement programs, content/digital marketing, alliances, advertising, campaigns, deals, and closing the loop on negative voice-of-the-customer one-by-one. Who's Benefiting ?

Customer Experience Management 89

Customer Experience Management CXM Customer Experience Close the Loop 89

Sprinklr

SEPTEMBER 29, 2021

Three customer experiences for the price of one. We start with a brilliantly-designed pancake batter container, move on to a customer support story featuring missing bricks, and end with a not-so-great headphone repair. See all CXM Experience podcasts. The CXM Experience on Apple Podcasts.

CXM 61

CXM Customer Experience 61

ClearAction

OCTOBER 4, 2015

How to Make Customer Experience Strategy Integral to Corporate Strategy. Is customer experience management in your company (a) a subset of corporate strategy, (b) unrelated to corporate strategy, or (c) a determinant of corporate strategy? The money comes from customers. Why do companies succeed? Follow the money.

CXM 118

CXM Customer Experience CX Customer Experience Management 118

ECXO

DECEMBER 20, 2023

Over two decades, digital transformation has reshaped customer expectations, roles, and the very concept of value creation. A global authority on customer experience and transformation, Lior has catalyzed success for top brands worldwide. Customer Experience Strategy, among others. Who is Lior Arussy?

AI 69

AI CXM CX Innovation 69

SurveySensum

JULY 11, 2023

This delightful experience, my friend, is what we call customer experience (CX). Before we move ahead, let’s understand – What is customer experience? Customer Experience is the overall impression a brand creates in the minds and hearts of its customers. This makes you a loyal customer.

Customer Experience 83

Customer Experience Touchpoint Customer Retention Net Promoter Score 83

ClearAction

AUGUST 16, 2016

Strategic Customer Experience Action on Voice of Customer Lynn Hunsaker. Strategic customer experience results require a strategic approach in the way we collect data and in the way we take action on it. There’s really no way to separate customers, as our ultimate funders, from any other business strategy.

CXM 67

CXM Customer Experience VOC Sports 67

Sprinklr

SEPTEMBER 24, 2021

When I look back at our 12 year history, I see what he means — we seemed destined to be where we are today because we’ve been lucky to have an extraordinary vision for unified customer experience management (Unified-CXM), strong values in The Sprinklr Way, the world’s most valuable brands as customers, and an unmatched Sprinklr family.

CXM 80

CXM Customer Experience Management Customer Experience 80

Sprinklr

OCTOBER 20, 2021

Because time is a precious commodity, and a key ingredient of stellar customer experiences. See all CXM Experience podcasts. The CXM Experience on Apple Podcasts. The CXM Experience LinkedIn Group. So, with a year under our belt it seemed like it was about time for an episode…about time.

CXM 52

CXM Customer Experience 52

ClearAction

SEPTEMBER 29, 2016

Advancing Customer Experience Expertise in CX Month optimizecx. Customers are the lifeblood of everyone’s food on the table. No matter what your income source is, it’s fueled by customers. CX Day is in the first week of October, founded by the Customer Experience Professionals Association ( CXPA ).

CXM 66

CXM CX Customer Experience B2C 66

Sprinklr

SEPTEMBER 17, 2021

Sprinklr’s recognition highlights the company’s commitment to empowering everyone from CMOs to practitioners to access educational offerings that help them get the most out of Sprinklr’s unified customer experience management (Unified-CXM) platform and find new opportunities to be more successful in their careers.

Education 74

Education CXM Innovation Technology 74

ECXO

JANUARY 16, 2024

Over two decades, digital transformation has reshaped customer expectations, roles, and the very concept of value creation. A global authority on customer experience and transformation, Lior has catalyzed success for top brands worldwide. Customer Experience Strategy, among others. Who is Lior Arussy?

AI 52

AI CXM CX Innovation 52