article thumbnail

10 Things You Can Do to Ensure Your CX Success

SugarCRM

With 87% of leaders tagging customer experience (CX) as the top growth engine for their business, but only a third of them feeling prepared to address it, it seems there is a lot of room for improvement. Customers have power, and companies have started to see the value of offering them a great experience.

CX 48
article thumbnail

Looking for Sales Automation? Don’t Skip These 11 Features

SugarCRM

When computers handle these tasks, humans can focus on pitching products/services, addressing prospect concerns, and building customer loyalty instead. This boosts team productivity, improves the customer experience, and increases pipeline with greater efficiency. There are now more than 2,200 CRM providers in the U.S.

Sales 26