ECXO

APRIL 2, 2023

The principle of Continual Service Improvement, or CSI, entered the ITIL canon in v3 and continues in ITIL4 as part of Service Value System. Axelos 1 One thing that has changed little over time is that organizations exist to meet the needs of their (end) users also known as ‘customers’.

Close the Loop 98

Close the Loop Customer Experience Net Promoter Score Sentiment Analysis 98

ECXO

APRIL 2, 2023

The principle of Continual Service Improvement, or CSI, entered the ITIL canon in v3 and continues in ITIL4 as part of Service Value System. Axelos 1 One thing that has changed little over time is that organizations exist to meet the needs of their (end) users also known as ‘customers’.

Close the Loop 128

Close the Loop CX Net Promoter Score Sentiment Analysis 128

Intercom

SEPTEMBER 5, 2023

After all, you’re adding a lot of new, dynamic motions and complexities to the customer experience. As AI gets deployed, it’s important to shift to a more comprehensive approach that considers the entire customer journey – encompassing product limitations, process efficiencies, and the efficacy of AI to human handoffs.

AI 52

AI ML Sentiment Analysis Scorecard 52