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NPS Customer Survey Contact Center Customer Satisfaction Net Promoter Score Customer Service Customer Expectations Customer Loyalty Customer Experience CX More Related Topics >
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Are You Freaking Out About Your Low CSat Score?

Fonolo

AUGUST 1, 2017

In fact, a recent report by Indiana University’s Kelley School of Business revealed that a wide cross-section of industries often overestimate their customers’ satisfaction. Making the Most of Customer Feedback. Know What Makes Customers Tick. Making the Most of Customer Feedback.

Net Promoter Score 59
Net Promoter Score Contact Center NPS Customer Satisfaction 59
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6 Secrets for Boosting Customer Satisfaction in the Contact Center

Fonolo

AUGUST 24, 2017

Understand Your Customers’ Expectations. For every customer complaint there are 26 other unhappy customers who have remained silent, so make sure you collect customer feedback to get a good understanding of what they expect from you. Making the Most of Customer Feedback. Plus So Much More!

Contact Center 98
Contact Center Customer Satisfaction Customer Expectations NPS 98
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