Customer Feedback Machine Learning Sentiment Analysis Unstructured Data 
InteractionMetrics
JULY 10, 2023
“…for most [machine learning] projects, the buzzword “AI” goes too far. It overly inflates expectations and distracts from the precise way ML will improve business operations,” writes Eric Siegel in the Harvard Business Review. Will AI capture the nuances of the customer experience? It depends.
SurveySensum
MARCH 3, 2022
A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. These tools come with inbuilt applications to collect feedback, analyze texts and sentiments, provide visual analytics, and more. Managing that data can be a real hassle.
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