Customer Feedback Maine ML Unstructured Data 
Intercom, Inc.
SEPTEMBER 9, 2022
Here are some of our favorite takeaways from the conversation: Neural networks have made significant headway in the past five years, and they’re now the best way to deal with unstructured data such as text, images, or sound at scale. While it’s likely that more realistic claims close fewer accounts, it pays off in customer retention.
InteractionMetrics
JULY 10, 2023
It overly inflates expectations and distracts from the precise way ML will improve business operations,” writes Eric Siegel in the Harvard Business Review. So, is AI for customer experience just hype? Will AI capture the nuances of the customer experience? It depends. Tagging is tagging.
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