ECXO

MAY 11, 2023

Is your business truly customer-centric? There isn’t an off-the-peg test to test whether your business is customer-centric. Who is responsible and accountable for CX? What do your customers say about how they experience your brand, products and services? But, here are a few questions to think about.

Customer Journey Map 52

Customer Journey Map CX Transformation CX Education 52

Lumoa

FEBRUARY 9, 2023

Secure the support of the C-suite executives since Forrester stated “ Every successful transformation we studied began with a customer experience epiphany by a CEO or COO.” ” Build a cross-functional CX team: get the key players from the whole company (chief executives, heads of departments) onboard CX transformation.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. Secure the support of the C-suite executives since Forrester stated " Every successful transformation we studied began with a customer experience epiphany by a CEO or COO."

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. Secure the support of the C-suite executives since Forrester stated " Every successful transformation we studied began with a customer experience epiphany by a CEO or COO."

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

PeopleMetrics

NOVEMBER 1, 2022

To improve CX at your bank, you’ll need to have the right CX solution to collect responses and measure your program’s results. Find a CX platform that will act as your partner in improving your CX program. What is customer experience in banking? Why does customer experience in banking matter? Online banking.

Customer Experience 62

Customer Experience CX Net Promoter Score Omnichannel 62