Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). The pressure is rising for businesses to step up their CX game.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

CommBox

MARCH 2, 2022

Your team can execute customer engagement strategies such as running loyalty programs, special promo offers, and more to keep them coming back for more. Customer © Rawpixelimages | Dreamstime.com. Expand your search by conducting social listening © Thicha Satapitanon | Dreamstime.com.

Customer Service 98

Customer Service Social Listening Customer Journey Map Omnichannel 98

Lumoa

MARCH 12, 2023

How important is customer experience, really? Ask most business leaders and they’ll tell you customer experience (CX) is essential. Everyone and their mother knows that keeping your customers happy and investing in the relationship they have with your business will help you grow. A CX platform combines all of that.

Customer Experience 83

Customer Experience Customer Journey Map Sentiment Analysis NPS 83

Zendesk

OCTOBER 20, 2023

It also empowers customer service reps with the information they need to provide an exceptional customer experience (CX). Delivering excellent customer service can drive revenue, increase customer retention , stimulate business growth, and improve customer satisfaction.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Zendesk

OCTOBER 18, 2022

You can also send customers a survey asking them to rate their level of satisfaction with the product they purchased. Additional tips: Pay attention to what your customers are saying online through social listening platforms. Compile data from customer analytics. Build a customer-centric culture.

Social Media 98

Social Media Social Listening Customer Journey Map CX 98