Lumoa

DECEMBER 18, 2017

To stay ahead of the time and to be successful, it is crucial to follow the newest trends in CX. There're great professionals who feel the customer pains and embrace their successes. Jim is a big fan of customer journey mapping and helps companies of all sizes - from startups to largest corporations to improve customer-focused results.

Text Analytics 109

Text Analytics Customer Experience Net Promoter Score Customer Journey Map 109

CX Journey

MARCH 21, 2018

I thought I'd capture some of the items that you should be sure to include in your CX budget. CX Initiatives There are various initiatives along your journey that you'll want to be sure to factor into your budget, including: Survey design and associated costs (not technology): these might be allocated under 3.

CX 108

CX VOE Customer Journey Map Text Analytics 108

Lumoa

FEBRUARY 9, 2023

By the way, did you know that Lumoa’s analytics is powered by AI? B2B Customer Experience B2B Customer Experience is, simply put, the experience and interactions with your company of a B2B customer. The situation when B2B CX was very distant from B2C CX has been rapidly changing.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

PeopleMetrics

FEBRUARY 25, 2022

Customer experience (CX) has become an essential cornerstone of modern business strategy. It helps you improve customer retention rates, efficiently focus on your highest-impact customers, and continually improve your services. Developing a world-class CX strategy is well worth the investment of your time!

CX 71

CX Net Promoter Score Customer Experience Touchpoint 71

Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). The pressure is rising for businesses to step up their CX game.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Callminer

APRIL 20, 2018

Customer experience (CX) is evolving. As a CX leader, you also need to know which technologies will help you achieve your core objectives in managing the customer experience. For best-in-class results, you must combine the right processes with the technologies that best align with your customers’ expectations.

Contact Center 186

Contact Center Customer Experience Machine Learning Sentiment Analysis 186

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Actionability is also, as we believe, one of the essential aspects of customer experience management. Learn More about the role of AI in CX.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114