Lumoa

FEBRUARY 9, 2023

Empathy maps typically include customer demographics, customer goals and needs, customer behavior, customer emotions, customer touchpoints, customer motivations and more. It gets complex because there’re multiple channels and ways customers might come to your brand.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. For more information, check " What is the customer journey and why does it matter to your business " by SurveyMonkey. No doubt you want to make every customer experience as great as possible.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. For more information, check " What is the customer journey and why does it matter to your business " by SurveyMonkey. No doubt you want to make every customer experience as great as possible.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64