Customer Bliss

AUGUST 3, 2018

There’s still a need to raise the game on the science. Spend time determining your customer lifetime value. The CXO or CCO should be an active, senior role that sits at the table with and reports to the CEO. - @rgmarkey #CX #CustExp Click To Tweet. Understand How to Develop Customer Loyalty.

CX 48

CX Social Media NPS Customer Loyalty 48

Lumoa

OCTOBER 31, 2018

Many companies experience numerous challenges in the ares of customer experience transformation. We talked with the leading customer experience experts to find out what CX professionals should pay attention in the coming years. “CX Bell, Customer Loyalty Keynote Speaker, Trainer, Author. Talk to your board.

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64

Lumoa

FEBRUARY 9, 2023

Secure the support of the C-suite executives since Forrester stated “ Every successful transformation we studied began with a customer experience epiphany by a CEO or COO.” ” Build a cross-functional CX team: get the key players from the whole company (chief executives, heads of departments) onboard CX transformation.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

SurveySensum

JULY 14, 2020

He successfully led and brought his companies in successful CX transformation and has won many awards in customer engagement & customer experience management areas. James Hardwick – Industry Director for Gaming, Media, Entertainment, and Software at Oracle. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132