Amazon Games' CX lead gives his golden rule for digital CX transformation
CX Network
NOVEMBER 11, 2021
Iain Langridge, product and customer leader at Amazon Games shares his top tips for successful digital transformation.
CX Network
NOVEMBER 11, 2021
Iain Langridge, product and customer leader at Amazon Games shares his top tips for successful digital transformation.
ECXO
APRIL 5, 2021
Alan, what is your take on a big CX Transformation Programme as a Strategy? When I was asked to share my views on this topic it felt familiar, I have been asked this before by clients and prospects, by CX Practitioners and CEO’s and my answer is always the same. SHARE ARTICLE. Share on facebook. Share on twitter. The post Q.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CX Journey
FEBRUARY 12, 2015
To win The CX Dating Game, therefore, you''re going to need to be able to answer the following questions: Where else are my customers spending their wallet for the main categories I compete in? Knowing what drives spend toward the SOW winner becomes the Ultimate Answer that then guides your CX transformation strategies.
Confirmit
OCTOBER 9, 2017
Start narrow, not broadly: So often Customer Experience (CX) programs try to change the world overnight – and it takes a rare company to manage such a broad scope successfully. Here’s the link to the recording: Watch the webinar: Changing the Game: Transformation through Technology and People.
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
💥 Enter conversational AI - an absolute game-changer (if done right) in redefining CX norms. This webinar with CX master Steve Pappas will unravel how conversational AI is transforming business-customer interactions and contact center operations globally.
Confirmit
OCTOBER 9, 2017
Start narrow, not broadly: So often Customer Experience (CX) programs try to change the world overnight – and it takes a rare company to manage such a broad scope successfully. Here’s the link to the recording: Watch the webinar: Changing the Game: Transformation through Technology and People.
Futurelab
MARCH 20, 2022
There are a lot of foundational elements that should be in place for the success of the transformation, including establishing a governance structure. This structure stands in the form of committees, which must be cross-functional in order to avoid siloed efforts overtaking the CX transformation work.
Let's personalize your content