Customer Bliss
JULY 19, 2018
Before getting into the tactical action plan that she put together for Newegg, Sue shared some general CX transformation wisdom with us. There needs to be buy-in and everyone needs to have skin in the game. Sue has been leading customer service and experience work for more than 3 decades, and she really knows her stuff!
Lumoa
FEBRUARY 9, 2023
Secure the support of the C-suite executives since Forrester stated “ Every successful transformation we studied began with a customer experience epiphany by a CEO or COO.” ” Build a cross-functional CX team: get the key players from the whole company (chief executives, heads of departments) onboard CX transformation.
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SurveySensum
JULY 14, 2020
He successfully led and brought his companies in successful CX transformation and has won many awards in customer engagement & customer experience management areas. He is currently at Forrester as a Senior Customer Experience Advisor where he is supporting Senior CX Leaders from FTSE 500 companies across the EMEA region.
Lumoa
MARCH 20, 2018
Secure the support of the C-suite executives since Forrester stated " Every successful transformation we studied began with a customer experience epiphany by a CEO or COO." Build a cross-functional CX team : get the key players from the whole company (chief executives, heads of departments) onboard CX transformation.
Lumoa
MARCH 20, 2018
Secure the support of the C-suite executives since Forrester stated " Every successful transformation we studied began with a customer experience epiphany by a CEO or COO." Build a cross-functional CX team : get the key players from the whole company (chief executives, heads of departments) onboard CX transformation.
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