Confirmit

OCTOBER 9, 2017

Start narrow, not broadly: So often Customer Experience (CX) programs try to change the world overnight – and it takes a rare company to manage such a broad scope successfully. Here’s the link to the recording: Watch the webinar: Changing the Game: Transformation through Technology and People.

Gaming 56

Gaming Technology Technology CX Transformation 56

Confirmit

OCTOBER 9, 2017

Start narrow, not broadly: So often Customer Experience (CX) programs try to change the world overnight – and it takes a rare company to manage such a broad scope successfully. Here’s the link to the recording: Watch the webinar: Changing the Game: Transformation through Technology and People.

Gaming 40

Gaming Technology Technology CX Transformation 40

Lumoa

FEBRUARY 9, 2023

Customer-Centricity Customer centricity refers to customer-oriented culture in the company. The essentials include the shared targets, shared understanding, and the voice of the customer program implemented across the organization. Share data and results of the customer experience analytics in an easy-to-use tool.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Customer Bliss

MARCH 22, 2018

As the going gets rough and you’re in the trenches with CX transformation, this list will be a friendly reminder with advice to help keep your head in the game. Transforming CX in Financial Services, with Claudiu Coltea. When leading CX work, putting the spotlight on others truly changes everything.

Finance 51

Finance CX CX Transformation Healthcare 51

Customer Bliss

MAY 10, 2018

What did Amy’s process for implementing a CX transformation look like? Amy did a lot of listening; she conducted interviews with peers, customers, and stakeholders to go through feedback sources. Amy Shioji @usatoday #CX Click To Tweet. Getting buy-in and alignment from the C-Suite. About Amy Shioji.

Customer Experience 44

Customer Experience Sports CX Transformation CX 44

SurveySensum

JULY 14, 2020

He has 25 years of experience on the leading edge of digital transformation, social, and marketing strategy and has previously worked at American Express, Prudential Financial, USAA, and Forrester Research in senior roles. Chad Horenfeldt – Director of Customer Success at Kustomer. LinkedIn : [link] /. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Lumoa

OCTOBER 31, 2018

Many companies experience numerous challenges in the ares of customer experience transformation. We talked with the leading customer experience experts to find out what CX professionals should pay attention in the coming years. “CX Recognise your business is about the customer and not you.

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64